Effective Date: 02/12/2024
At gyl digitalsolutions.com, we strive to maintain transparency and fairness in our transactions. Since we offer services, not products, our return and refund policies are structured as follows:
1. Services Covered
This policy applies to payments made for the services provided by gyldigitalsolutions.com.
2. Refund Policy
- Eligibility for Refunds: Refunds are considered on a case-by-case basis and are only applicable if:
- The service was not delivered as agreed upon or specified in the contract.
- There was an error in the payment process resulting in an overcharge.
- Non-Refundable Cases:
- Refunds are not provided for services already delivered or in progress.
- Payments made for consultations, custom work, or time-based services are non-refundable.
- Refund Process:
- To request a refund, contact us at hr@gyldigitalsolutions.com with the payment details and reason for the request.
- If approved, refunds will be processed within 7-10 business days and credited back to the original payment method.
3. Disputes
If you believe there is an issue with your payment or service, please contact us immediately at +91-9834143447. Disputes will be resolved in accordance with our internal policies.
4. Razorpay Payments
Payments made through Razorpay are subject to Razorpay’s refund and dispute resolution policies.